- How long does shipping take? What’s the deal with backorders?
- Why do you use heat transfers instead of screen printing?
- Why are your flags so expensive?
- Can you make me a custom patch?
- Can you print custom stickers / Can you make me a custom lighter/dust cover?
- What are the terms and restrictions for night vision sales?
Shipping and Handling Time
We generally try to process all orders within 1-3 business days. Since it is just the two of us, there are rare occasions where orders may take a day or two longer due to illness or travel. Orders with left-handed dust covers may take up to 5 days to process since we make all left-handed covers to order.
Backorders
Generally, we will pull items from inventory and they will not be able to be ordered if we are sold out. On rare occasions we will allow backorders if we are expecting new inventory within 2 weeks or so. If an order contains a backordered item, the entire order will ship together once the backordered item(s) arrive. We would be happy to ship the in-stock part of the order first, on request. There will be no additional shipping charge to do so, just shoot us an email with your order number and the request.
Why Heat Transfers?
We love screen printed shirts ourselves, but with how colorful our designs designs are screen printing is prohibitively expensive, if it’s possible at all. We are fortunate that the equipment we print our stickers and banners on is also capable of printing durable, vibrant heat transfers. We don’t like outsourcing our work to drop-shippers, so this way we control the quality and supply chain of the shirts we ship, are able to quickly add new or modified designs, and can do wholesale orders for orgs that may only need a couple of shirts.
We also find the heat transfers are much more durable than direct-to-garment printing and will stay vibrant for years.
Why are your flags so expensive?
We know, they’re really expensive. People have been asking us to make flags of the Defend Equality design since we created it over 4 years ago, and we never had (and still don’t have) the tech to make them in-house. We waffled for a long time on how best to go about sourcing them while still trying to maintain as ethical a standard as possible with our supply chain.
The fact is, if you search for leftist flags on Etsy (or flags on the internet at large), they are almost exclusively made overseas in factories with abhorrent worker protections. But, on the flip side, the flag costs $15.
We tried quite hard to source a domestic union manufacturer, and the production cost for our flags would have been even higher than what we currently retail ours for. We ended up splitting the difference and going with a domestic non-union shop. We also had to buy them in huge (for us) quantities (100+) to get volume discounts, which means we need to invest a substantial amount of money to fund the production run versus doing a GoFundMe or something.
I wish we were able to offer these at a cheaper price, but we refused to work with a sweatshop to make them. For what its worth, these flags are about twice as thick and the ink is extremely well saturated versus a lot of cheaper flags.
Can you make me a custom patch?
Unfortunately, we can’t make one-off PVC patches. (Keep reading for our alternative option!)
We don’t make them in-house, and due to the nature of how PVC patches are created, they can’t be modified. For every new patch we have to invest several hundred dollars into the initial minimum 100 patch run and associated mold-making cost, which limits what we can make. We will definitely add your request to the list of future considerations, as most of our patches are driven by people requesting them!
If you are part of a larger organization that wants a custom patch run, we’d love to facilitate that for you. Contact us here to talk about your project. And go here to check out some of the patches we’ve made for others.
With the addition of our new UV printer we can make custom printed hook-and-loop backed fabric patches! These new patches are vibrant, durable, and can accommodate gradients and incredible detail. Our order minimums are low, so it’s great for if you only need 10 (not 100) to commemorate an event or give as prizes.
Can you print custom stickers/engrave a lighter or dust cover?
Probably! We don’t typically do one-off stickers or engraving, but we have incredibly low minimums and are happy to work with like-minded artists, organizations, and businesses to make something happen.
Contact us here to talk about your project. And go here to check out some of the work we’ve done for others.
Returns
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, please contact us at info@offcolordecals.com. If your return is accepted we’ll email you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@offcolordecals.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns of custom-order items for reasons that are unrelated to material defects. A proof will be supplied for all custom orders that must be approved by the buyer before we move the order to production. Once we have an approved proof, changes cannot be made to the order.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations
Cancellations may be initiated via our website or via emailing us at info@offcolordecals.com. Cancellations will only be approved if we have not yet shipped your merchandise. There is no restocking fee or other fee for a cancellation and the full purchase price will be processed by us within 7 business days (your bank may take longer to reflect the refund to your original payment method).
Night Vision Sales
By completing your night vision device order, you agree to the following:
1) I understand that night vision products obtained from OffColorDecals are subject to the export control laws and regulations of the U.S. Government and that they fall under the jurisdiction of either the Department of State or the Department of Commerce.
2) I understand that it is unlawful to export, or attempt to export or otherwise transfer or sell any hardware or technical data or furnish any service to any foreign person, whether abroad or in the United States (U.S.), for which a license or written approval of the U.S. Government is required, without first obtaining the required license or written approval from the department of the U.S. Government having jurisdiction.
3) I understand that, in the ITAR (§ 120.16), a foreign person means any natural person who is not a lawful permanent resident as defined by 8 U.S.C.1101(a)(20) or who is not a protected individual as defined by 8 U.S.C. 1324b(a)(3). It also means any foreign corporation, business association, partnership, trust, society or any other entity or group that is not incorporated or organized to do business in the U.S., as well as international organizations, foreign governments and any agency or subdivision of foreign governments (e.g., diplomatic missions).
4) I understand that I am responsible for compliance with any and all U.S. Government export controls and regulations and that, if I violate them, it could result in severe criminal and civil penalties (including substantial fines, imprisonment, seizure of controlled products and technical data, and/or suspension/removal of export privileges).
5) I understand that ANY diversion contrary to United States law is prohibited; it is the responsibility of the purchaser, and of any entity with which I am affiliated to comply with all applicable international, national, state, regional and local laws and regulations, including but not limited to any applicable import and use restrictions; that commodities or data may not be exported or re-exported or otherwise transferred to entities and persons that are ineligible under U.S. law to receive such product, technology, and/or software.
6) I represent that neither I, any entity with which I am affiliated, nor any person involved in or benefiting from the export or re-export of products sold by OffColorDecals are named on the Lists of Prohibited Individuals, Entities and Countries. I further understand that exports, re-exports, or transfers of any products to, or for the benefit of, individuals, entities and countries named in the lists referenced in the Lists of Prohibited Individuals, Entities and Countries are strictly prohibited.
If you have any questions on this, please send us a message at info@offcolordecals.com or visit the link below for the full details of ITAR/EAR regulations.
U.S. State Department International Traffic in Arms Regulations
Thank you for your time in carefully reading these regulations and for your compliance.